Frequently asked questions
Where do you deliver?
Free standard shipping on all orders to the 50 United States and Washington, D.C. Handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. The estimated total is 4–6 business days; this is an estimate, not a delivery guarantee. We do not deliver to U.S. territories, APO/FPO/DPO addresses or other countries.
When does processing begin?
Our order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year and not adjusted for daylight saving time. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed before the cutoff use that business day as the processing start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day.
Can I return earrings?
Request a return within 30 days of delivery. Change-of-mind returns must be unworn, unused, in their original condition and original packaging. Earrings are included in this policy. These condition requirements do not prevent a claim for an item that arrived damaged, defective or incorrect.
Who pays return shipping?
We cover return shipping for company errors, damage, defects and incorrect items. For a change of mind, you pay return shipping to our authorized address in France: 4 Domaine Des Mésanges, 62176 Camiers, France. Contact us before sending a return. No restocking fee applies.
When will I receive my refund?
Approved refunds are returned to the original payment account within 10 calendar days of approval.
Are all pearls and stones the same material?
No. Some pieces use glass imitation pearls or glass stones, while others use freshwater cultured pearls, rose quartz or cubic zirconia. Each product page identifies its materials.
How do I choose a ring size?
Sized rings use US sizes. Consult the size guide on the product page before choosing. Open rings list their suggested fit range; this is not a one-size-fits-all promise.
How should I care for my jewelry?
Follow the care instructions on the product page. Materials require different care; pearls, plated finishes, resin and silver should not all be cleaned the same way.
How much tax is collected?
The checkout currently shows tax collected as $0.00. This does not mean that the products are legally tax-exempt.
How can I contact you?
Email [email protected] for product, delivery or return questions. Include your order number when your question relates to an order.
Still have a question? Get in touch.